payment problems

[luca.zeno]

morning, on the hotspot qelsox1032 i have a problem with payments on line.
can you see if it is everything all right?

cause someone has paid but the entire price (3 euros) went to worldspot.

thank you.

[WorldSpot]

Hi

I found no hotspot with this name. Please give your account name.
If you haven't subscribed, this is normal.
The revenue sharing algorithm works by alterning the payment destination and it keeps at least 75% for you.
You should have received other payment before.

If you son't want to share revenues, you have to subscribe.

[luca.zeno]

the hotspot is QELSOX1032.

[WorldSpot]

You have subscribed to unlimited tickets,  not to unlimited billing.
You have to edit your subscription and choose both.
This will cost you only 3 more credits per month.

[luca.zeno]

ok, but don't i have to get the 75% at least?
because the last transaction (n. 1GJ26335E6219924A) went to worldspot for the 100%.

anyway, maybe i'll do the unlimited online ticketing.

[WorldSpot]

Everything is detailed in the top of the billing history page.
Your hotspot made a total net income of 25.21 EUR
You earned 5 transactions with a total of 22.41 EUR
WorldSpot got 1 transaction : 2.80 EUR. This is still under the 25% share: 6.303 EUR.

[luca.zeno]

maybe i did not undesrstand something.

thank you.

[WorldSpot]

note: you should upgrade your paypal account to micropayment fees: https://micropayments.paypal-labs.com/

[luca.zeno]

ok i'll do it in few moments. but listen, iam trying to upgrade the subscription, adding the unlimted billing... but i think it will be available from the next period, is it right?
is it possible to force the upgrading adding now the unlimited billing (paying 3 credits)?

or i wrong, as usual, something?

[WorldSpot]

Yes it will be available only at the next period.
No force is possible today, unless you make a new subscription.

[luca.zeno]

thank you, but i still dop not understand how it works :

2009-08-18 10:01:35   QELSOX1032   iacobini   3.00   0.20   45R40157P38412442   Yes   WorldSpot   QELSOX1H   Connection time left: 05m28s
   history
2009-08-10 15:46:25   QELSOX1032   iacobini   8.00   0.62   3RJ74584G9818814P   Yes   info@qelsox.com   QELSOX4H   Finished   history
2009-07-31 18:43:35   QELSOX1032   T: Flemming Larsen   3.00   0.20   1GJ26335E6219924A   Yes   WorldSpot   QELSOX1H   Finished   history
2009-07-28 13:44:06   QELSOX1032   Ale09   8.00   0.62   7M258854KU851243Y   Yes   info@qelsox.com   QELSOX4H   Finished   history
2009-07-27 11:07:09   QELSOX1032   daisytrasp   8.00   0.62   9F057945U6018920Y   Yes   info@qelsox.com   QELSOX4H   Finished   history

could you explain me why some times worldspot give me back 75%, sometimes 100% sometimes nothing?

thank you
luca
2009-07-26 14:24:10   QELSOX1032   Ale09   5.00   0.52   29237052M99162211   Yes   info@qelsox.com   QELSOX2H   Finished   history
2009-07-24 22:31:53   QELSOX1032   T: davide zanotto   3.00   0.45   5MT34108941725102   Yes   info@qelsox.com   QELSOX1H   Finished   history
2009-07-20 12:56:15   QELSOX1032   lavesson   1.00   0.38   8KM75284UP589890N   Yes   info@qelsox.com   QELSOX1H   Finished   history

[WorldSpot]

With paypal, you can't share a payment between 2 paypal accounts.
The fee you see are paypal fees not worldspot's, there's nothing we can do about this.

could you explain me why some times worldspot give me back 75%, sometimes 100% sometimes nothing?

Worldspot never get 75%. Always 0% or 100%.

So worldspot does the share by switching the payment destination, this way, you get the payment first.
Otherwise, most other systems get the whole money then make a payment to you after a minimal amount is reached.

On the top of the payment page, you have all the share calculation process:
- the total hotspot income
- your total income
- worldspot total income
- and worldspot therical 25% share of the total hotspot income.

You should see that worldspot income is always below its 25% share.

[luca.zeno]

ok now i understand

its clear.

thank you  very much

luca

[eric90066]

I'm also having payment problems so I thought I'd add to this thread since I don't know who to contact via email.

I've used worldspot in the past to handle my hotspot for people in my building who do not have internet.  I stopped using it for a while and just recently started again.

An individual who is a repeat customer used my hotspot twice according to the session history, but all I see in the billing history is past (as in last year) connections, nothing from this year and no payments to me have been made.

To test and see if there is some problem with paypal or my setup or something, I connected to my hotspot and paid with my paypal account and instantly my paypal was charged and I received a payment.

I am not sure why I am not receiving my payments from this repeat customer.  Can you help?

 

[WorldSpot]

Hello

Worldspot's email is displaued at the bottom of the welcome page: contact at worldspot dot net
Please give your login so I can investigate.