WorldSpot.net forum

English forums => Bugs => Topic started by: Jonny5 on January 12, 2015, 10:22:33 am

Title: All tickes expiry times reset
Post by: Jonny5 on January 12, 2015, 10:22:33 am
I have several customers who purchase access between 1 and 6 months at a time.
I have just noticed that all the tickets had their expiry time reset about 3 days ago so my customers think that have months of free internet when actually some were due to expire soon!
Any way to revert back to their original expiry?
Title: Re: All tickes expiry times reset
Post by: WorldSpot on January 12, 2015, 03:20:25 pm
Hello

It is probably related to the statistics update that was made.
Could you please send me your login and some ticket logins so I can have a closer look?

Thanks
Title: Re: All tickes expiry times reset
Post by: Jonny5 on January 12, 2015, 04:42:34 pm
Thanks PM sent.
Title: Re: All tickes expiry times reset
Post by: WorldSpot on January 12, 2015, 06:17:17 pm
The problem has been identified.
This will be fixed ASAP, and connections states will be reupdated.

Thanks for reporting.