Author Topic: Possible to modify existing subscription right now? (Instead of next renewal?)  (Read 20588 times)

Offline electric

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Hello,
I would like to modify my subscription effective immediately, instead of waiting until the next renewal date.
Is this possible?
(I currently have an "unbranded" subscription, and I would like to add the "Unlimited tickets + Unlimited online billing" option to it, as soon as possible.)
Thanks.

Offline WorldSpot

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Unfortunately not.
Please subscribe a new one, and I will refund your existing one.
Please email me your account and the number of credits to be refunded.

Sorry

Offline electric

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  • Posts: 56
Hello,
The subscription system will not allow me to create a new subscriptions.  I am only able to edit the existing subscription.
What should I do?
(I sent you a PM with my account username.)
 

Offline WorldSpot

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You may need to edit your existing subscription with a dummy Mac address, then create a new one.

Offline electric

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  • Posts: 56
Hello,
Ok, I have edited the existing subscription with a fake mac address, and then I created a new subscription with the desired options:
- unbranded
- Unlimited tickets + Unlimited online billing
Can you activate the new subscription so it takes effect now and replaces the existing / old subscription?
Thanks!

Offline WorldSpot

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If you created a subscription with the right mac address and with enough credits, it should be active.

 

anything