Author Topic: All tickes expiry times reset  (Read 2161 times)

Offline Jonny5

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All tickes expiry times reset
« on: January 12, 2015, 10:22:33 am »
I have several customers who purchase access between 1 and 6 months at a time.
I have just noticed that all the tickets had their expiry time reset about 3 days ago so my customers think that have months of free internet when actually some were due to expire soon!
Any way to revert back to their original expiry?

Offline WorldSpot

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Re: All tickes expiry times reset
« Reply #1 on: January 12, 2015, 03:20:25 pm »
Hello

It is probably related to the statistics update that was made.
Could you please send me your login and some ticket logins so I can have a closer look?

Thanks

Offline Jonny5

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Re: All tickes expiry times reset
« Reply #2 on: January 12, 2015, 04:42:34 pm »
Thanks PM sent.

Offline WorldSpot

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Re: All tickes expiry times reset
« Reply #3 on: January 12, 2015, 06:17:17 pm »
The problem has been identified.
This will be fixed ASAP, and connections states will be reupdated.

Thanks for reporting.