Hi
If the firmware is worldspot firmware, the configuration is based on mac address. Before it can be reconfigured, the mac address must be released by its previous owner.
If you want me to make any change to the account, you must provide a proof that you are the owner of the hotspot, for example by being able to power it down when requested.
Please provide the nasid by giving a copy of the url (browser address) when you are on the hotspot welcome page.